Has a part of the delivery been damaged? That is unfortunate and exceptional. We do everything in our power to get our deliveries to you in good order.
But not to worry! Send a photo of the damaged delivery together with the order number and the damaged products to: email@example.com. As soon as our customer service has handled your notification, they will find a fitting solution for you.
You're expecting a package but it hasn't been delivered. We're sorry, but not to worry. Check below mentioned points and contact our customer service if necessary.
The Track&Trace info can be found in the shipment confirmation sent to you via e-mail. Use this info to check the status of the shipment on Track&Trace page of the delivery company.
Is the delivery address correct?
ave you received a 'we missed you' notice? Possibly your package has been delivered at one of your neighbours or the delivery driver may have planned in a new delivery moment.
If none of the above applies, then please contact our customer service via firstname.lastname@example.org.